Case Study: Norton Healthcare boosts employee voice with Perceptyx

Norton Healthcare boosts employee engagement 9.3 points with Perceptyx

Norton Healthcare, a not-for-profit hospital system, faced stagnating scores on the key employee engagement driver, “My ideas and suggestions are valued.” Despite having multiple channels for feedback, employees did not see how their input influenced decisions. Partnering with Perceptyx, they used engagement driver analysis to address this risk of broader engagement decline.

Perceptyx’s solution involved a multi-phase plan starting with leader check-in accountability. This initiative, which integrated with their internal systems, resulted in a 9.3-point gain on the target item for employees whose leaders completed 10+ check-ins. The measurable impact broke a three-cycle stagnation, proving the direct relationship between frequent leader interactions and employees feeling valued.

Norton Healthcare