Case Study: Nokia Achieves 81% Survey Participation and Stronger Action Planning with Perceptyx

Nokia achieves 81% survey participation with Perceptyx

Nokia, a global leader in telecommunications, faced a fragmented employee listening strategy with over 10 disconnected tools. This led to inconsistent data, slow follow-up, and low action-plan completion rates, which was a critical challenge during a period of major organizational transformation. To address this, they partnered with the vendor Perceptyx.

Perceptyx implemented a unified listening platform consolidating annual surveys, pulses, and lifecycle touchpoints. This solution provided a single source of truth and established a new governance model for accountability. The results were significant, including an 81% survey participation rate, over 70,000 open-text comments, and action-plan completion improvements of up to 35 percentage points in some units, with leading teams reaching nearly 100%. Perceptyx enabled Nokia to translate insights into tangible actions across the entire employee lifecycle.

Nokia