Case Study: New York Life saves employees nearly 3 hours per week with Perceptyx AI transformation

New York Life saves employees nearly 3 hours per week with Perceptyx

New York Life, a major mutual life insurance company, faced the challenge of scaling enterprise AI adoption across its 12,000 employees without causing change fatigue or fragmenting its culture. They partnered with Perceptyx and used its listening products to understand employee sentiment and guide a responsible transformation strategy, turning significant AI investment into productive daily use.

Perceptyx's solution involved integrating employee listening via monthly pulse surveys to shape a unified strategy that combined disciplined problem-solving with AI enablement. This approach, which included distributing 40,000 AI licenses, resulted in employees saving nearly three hours per week on average and an 8-point increase in innovation-focused behaviors, successfully scaling AI in a way that built trust and enhanced engagement.

New York Life