Case Study: Prisma Health boosts employee survey participation and engagement with Perceptyx

How Prisma Health Embeds Employee Listening Into Workplace Culture

Prisma Health, a large South Carolina healthcare system, partnered with Perceptyx to better understand employee experience and improve patient outcomes. The organization needed a more comprehensive, data-driven way to listen to its nearly 32,000 team members, boost annual survey participation, and connect engagement insights to key business metrics like turnover, vacancy, and overtime.

Perceptyx helped Prisma Health implement an annual engagement survey supported by a Survey Ambassador program, plus benchmarking, reporting, and analysis tools. The approach increased survey participation from the low 70s to 85%, broadened participation across the workforce, and surfaced wellness as an emerging driver of engagement. With Perceptyx, Prisma Health now has clearer insights to guide action planning and improve both employee experience and patient outcomes.

Prisma Health

John Ware

HRIS and Workforce Analyst