Case Study: Encova Insurance boosts employee engagement and culture with Perceptyx

Encova Insurance Prioritizes Employee Listening in its Quest for Continuous Improvement

Encova Insurance, formed from the merger of two companies, faced the significant challenge of uniting two distinct cultures into one cohesive entity. To foster a new "We are Encova" mindset, they needed to demonstrate that they were genuinely listening to and valuing their associates' voices. They partnered with the employee listening platform Perceptyx to establish a program for continuous improvement through feedback.

The solution implemented by Perceptyx began with a companywide survey to establish a baseline of employee sentiment. Encova used these insights to create a "Culture Playbook" outlining its core values and to develop targeted action plans. Subsequent surveys measured the impact, showing dramatic increases in scores for communication, collaboration, and understanding of the company mission. This focus on listening and acting on feedback, powered by Perceptyx, contributed to a stronger culture and was credited as a factor in the company achieving record profitability.

Encova Insurance

Mark Peacock

Senior Vice President, Chief Human Resources Officer