Case Study: Empower achieves cultural transformation and accelerated growth amid massive change with Perceptyx

Empower’s Lessons on Thriving Amid Massive Change

Empower, a Colorado-based retirement services firm of about 8,800 employees that serves 67,000 organizations and some 12 million participant investors, faced the challenge of uniting three legacy businesses into one culture while managing complex technical integrations, keeping clients, and navigating the disruptions of 2020. To understand how people were experiencing that change and to shape a resilient culture, Empower partnered with Perceptyx and used Perceptyx’s employee-experience listening and culture analytics (Perceptyx + CultureIQ) to surface timely, actionable people data.

Perceptyx helped Empower define and reinforce values, measure engagement, and drive transparent, values-led decision making across the merged organization. With Perceptyx’s data-driven insights, Empower maintained service continuity through major integrations and the pandemic, won industry recognition (2020 Retirement Leader of the Year), and sustained strong business performance—growing at roughly 2½ times the market while continuing to expand its client and participant base. Perceptyx’s solution played a key role in translating culture into measurable organizational resilience and growth.

Empower

Suzanne Sanchez

Chief Human Resources Officer