Case Study: Emerson achieves 99% performance review completion with Perceptyx

Emerson boosts performance review completion from 54% to 99% with Perceptyx

Emerson Electric Company, a Fortune 500 global technology and software company, faced a significant challenge with its inconsistent and ineffective performance management process. With only 54% of reviews completed across its 73,000 employees, the company struggled to drive accountability and align individual goals with its enterprise strategy. To address this, Emerson partnered with vendor Perceptyx to leverage its employee listening platform.

The solution designed with Perceptyx involved a comprehensive Performance Management Process Refresh. This included standardizing the process enterprise-wide, providing extensive manager training, and crucially, synchronizing the review timeline with the compensation cycle in Workday to create structural accountability. Perceptyx pulse surveys were used throughout the rollout for real-time feedback and adjustments. The impact was dramatic: performance review completion surged from 54% to 99% in one year. Furthermore, over 90% of employees reported having meaningful goal-setting conversations, and manager accountability sentiment increased by an average of 10 points.

Emerson Electric Company