Case Study: MetroHealth strengthens employee listening and engagement with Perceptyx

Crawl, Walk, Run, Sprint Employee Listening at MetroHealth

MetroHealth, a healthcare system in Ohio, sought to build a comprehensive culture of employee listening to foster engagement and align its workforce with organizational goals. Their challenges included overcoming survey fatigue from using different vendors annually, gathering actionable data during a leadership transition, and addressing employee feedback on issues like equity and inclusion. They partnered with the vendor Perceptyx to implement its People Insights Platform as a foundational solution.

With Perceptyx, MetroHealth deployed a multi-channel listening strategy, including an annual census survey that integrated questions for its ANCC Magnet recertification to reduce survey fatigue. This approach, supported by a clear action planning process, led to a measurable 9% increase in survey response rates, reaching 62%. The Perceptyx platform provided leaders with easy-to-use data and reports, enabling them to act on feedback, which helped strengthen inclusion initiatives and improve the overall employee experience.

MetroHealth

Cheryl Forino Wahl

Chief Engagement Officer