Case Study: Huntington Bank improves employee listening and engagement with Perceptyx

Building an Employee Listening Strategy that Pays Dividends

Huntington Bank, a regional financial services company with 20,000 employees, needed a better way to collect, access, and analyze employee feedback so leaders could act quickly and uncover opportunities for improvement across the organization. In partnership with Perceptyx, Huntington sought to expand its employee listening strategy beyond annual surveys and improve visibility into issues like engagement, turnover, flexibility, and cultural alignment.

Perceptyx implemented a multi-channel listening program centered on its platform, including pulse surveys, onboarding and exit surveys, and data-driven action planning. The results were significant: survey data was delivered in 2–3 weeks, exit survey completion rates rose from 25%–30% to 60%–65%, and manager-led action planning was linked to 15%–25% higher engagement. Perceptyx also helped Huntington resolve issues uncovered in the data, including call nights, Saturday hours, and merger-related adjustment challenges.

Huntington Bank

Matthew Hall

Business Management and Colleague Experience Director