Case Study: Service Express strengthens employee listening and engagement with Perceptyx

Activating a “People-Powered Philosophy” with Employee Listening

Service Express, a data center solutions provider, was seeking a more mature employee listening strategy to support its rapid global growth. The challenge was to move beyond its in-house engagement survey to a solution offering greater data confidentiality, which would encourage more candid employee feedback, and to develop a comprehensive listening program. To achieve this, Service Express partnered with Perceptyx to implement its employee listening platform and consulting services.

The solution included deploying Perceptyx for a biennial engagement survey and later adding quarterly pulse surveys. Leveraging Perceptyx's expertise, the company reshaped its survey questions and emphasized data confidentiality. The results were highly successful: employee candor increased, providing more accurate data that led to specific, measurable changes in the employee benefits plan, including adjustments to premiums and the 401k employer match. The partnership with Perceptyx transformed their approach from a single biennial event into a mature, ongoing listening strategy that delivered actionable insights to leadership.

Service Express

Gretchen Murphy

Chief Human Resources Officer