Case Study: Chamber of Commerce and Industry of Western Australia achieves increased employee engagement and strategic alignment with PeopleStreme Performance Management

Online Performance Management Increases Engagement

The Chamber of Commerce and Industry of Western Australia (Inc) is a not‑for‑profit member organisation tasked with supporting WA businesses. CCIWA faced a cumbersome paper‑based performance appraisal process that hindered employee alignment and engagement; staff had asked for an online solution to make performance management more efficient and clearly link individual objectives to organisational strategy. They selected PeopleStreme’s Performance Management system to address this need.

PeopleStreme implemented an intuitive, configurable online Performance Management system that enabled position descriptions, comprehensive performance plans, objective alignment to strategic themes, scheduled reviews and multi‑source feedback, supported by executive workshops and objective‑writing sessions. As a result, employees now align personal objectives with CCIWA’s strategy, Performance Management fell out of the top four issues in the annual engagement survey, overall engagement improved, profitability indicators rose, and learning and development gaps are now visible and being addressed — outcomes achieved through the PeopleStreme solution.

Chamber of Commerce and Industry of Western Australia

Keeley Hayward

General Manager Human Resources