Case Study: QT Mutual Bank achieves improved employee alignment and enhanced service delivery with PeopleStreme Performance & Talent Management

How improved employee alignment enhances service delivery

QT Mutual Bank, a smaller member‑owned bank in the financial services sector, faced no organisational alignment to its strategic plan and wanted to differentiate through a more personal member experience by investing in its people. To address this, QT Mutual implemented PeopleStreme’s Performance and Talent Management solutions (Performance Management System).

PeopleStreme’s solution standardized performance and talent processes, improving employee alignment, the quality of information and visibility across the organisation, which enabled better conversations, cultural change and improved service delivery to members. QT Mutual’s CEO Steve Taggart reports the investment has “pretty much already got pay back,” demonstrating clear ROI and faster delivery improvements after deploying PeopleStreme.

QT Mutual Bank

Steve Taggart

Chief Executive Officer