Case Study: Swisscom achieves a 360-degree customer service view with Pentaho

Swisscom Strengthens Customer Service with a 360-Degree View

Swisscom, a leading telecommunications provider, needed a better way to manage customer service across multiple business units and data sources. The company was struggling to create a unified, real-time view of contracts, service status, and SLAs, making it harder to improve operational efficiency and customer satisfaction. Swisscom turned to Pentaho Data Integration and Business Analytics to help address this challenge.

Pentaho unified data from more than 30 business units into a single 360-degree view of customer service operations, enabling real-time analytics and smarter decision-making. The solution processes more than 100 million data records daily, streamlining service processes, speeding response times, and improving the overall customer experience. With Pentaho, Swisscom now has a centralized, scalable data platform that supports long-term flexibility and operational excellence.

Swisscom