Case Study: Kenect transforms product development with Pendo

How Kenect transformed product development with Pendo

Kenect, a customer experience platform that evolved from reputation management for dealerships, faced a challenge in becoming more data-driven as it expanded into automotive and AI-powered services. The team was making roadmap decisions largely by intuition and struggled with scattered customer feedback that was collected but not acted on. Kenect chose Pendo to help centralize product analytics and feedback.

Pendo gave Kenect a more organized way to view customer behavior, track feedback, and adjust product decisions based on real usage data. The solution became part of the team’s daily workflow, with product leaders starting the day in Pendo to review analytics and incoming feedback. While no hard numeric results were provided, Kenect said Pendo changed the “DNA” of how the team makes decisions and improved how they prioritize the roadmap.

Kenect

Jessie McCarron

Head of Product Design