Case Study: Meevo achieves shared product insights across teams with Pendo Agent Mode

How Agent Mode helps Meevo unlock Pendo for every team, without adding complexity

Meevo needed a faster way to turn product usage data into answers for teams beyond product and analytics. After adopting Pendo, the company had richer insight into user behavior, but Crystal Nieves, Meevo’s Product Engagement Specialist, became a bottleneck for ad hoc questions because most employees didn’t have time to learn the platform or access reports on demand.

Using Pendo Agent Mode, Meevo let teams ask natural-language questions like “What’s adoption of Feature X?” while keeping governance controls in place. Pendo helped Meevo make analytics conversational and accessible, reducing report-building from about one hour to five minutes, enabling live answers in leadership meetings, and driving daily use by CSM, Implementation, and Support teams.

Meevo

Crystal Nieves

Product Engagement Specialist