Case Study: Locus achieves faster AI copilot adoption with Pendo

How Locus used Pendo to build an AI copilot that actually solves real problems

Locus needed a better way to understand how different users interacted with its dashboard so it could build an AI copilot that solved real operational problems. Using Pendo, Locus grounded its product decisions in actual user behavior rather than opinions, helping it identify friction points and high-value workflows for its Mycroft copilot.

Pendo enabled Locus to turn usage data into actionable guidance, including “Teach Me” onboarding and AI automations based on common tasks. As a result, workflows that once took 8–12 clicks were reduced to a single conversational interaction, common tasks were completed 40% faster in pilot sessions, 69% of testers rated Mycroft “extremely valuable,” and 58% said they were very likely to adopt it.

Locus

Tanvi Palkar

UX Researcher