Case Study: AiFi achieves checkout‑free, near‑instant stadium concessions and increased revenue with PayPal’s In‑Person Payments

Revolutionizing Autonomous Checkout with AiFi and PayPal’s In-Person Payments solution

AiFi, a leader in autonomous retail technology, works with businesses to understand how people and objects interact in physical spaces. They tackled long lines and slow service at stadium concession stands—issues that suppress revenue and customer satisfaction and, according to research, could reduce potential per-party spending by over 40% if wait times were cut.

AiFi combined its spatial AI hardware with PayPal’s In‑Person Payments to create a checkout‑free experience where customers grab items and leave while transactions process automatically. The solution cut waits to about 74 seconds on average, handled more than 32,000 orders, and achieved roughly 23% returning customers, delivering faster service, higher satisfaction, and increased revenue.

AiFi

Áine Riordan

Head of Global Partnerships