Case Study: Revive IT achieves 137% sales growth and global expansion with PayPal

Revive IT Earning buyers’ confidence around the globe

Revive IT (formerly Nationwide Surplus), co-owned by Christopher Ko and Rick Krug, is a remarketer and reseller of refurbished and surplus electronics selling through an e-commerce site, two retail stores and a busy eBay store. As the business expanded internationally, its key challenge was building buyer trust and reducing fraud risk for online customers across multiple markets.

Revive IT addressed this by using PayPal as its exclusive online payments processor—leveraging PayPal’s tracking, buyer/seller protections and international resources like PayPal PassPort—while preparing to improve localization and backend flexibility with Bigcommerce and customized landing pages. The result was a strong boost in commerce: 137% sales growth in 2014, with international orders rising to 19% of total sales and greater customer confidence and fraud protection during expansion.

Revive IT

Christopher Ko

Co-Owner