Case Study: Parts Geek achieves 68% higher chargeback win rate and 2.5X revenue recovery with PayPal

Parts Geek - Customer Case Study

Parts Geek is a leading online supplier of replacement auto parts and accessories. Rapid order growth and high average order values across PayPal, Braintree and AMEX revealed that its manual chargeback representment process could not scale, creating a need to centralize dispute management, improve chargeback performance, and free up staff time.

Working with Chargehound’s Dispute Automation, Parts Geek implemented best‑in‑class dispute templates and a fully automated workflow that addressed 100% of disputes. The result: a 68% increase in win rate, 2.5× more dollars recovered, 100% submission rate and 1.5× greater scalability—while eliminating the hours previously spent on chargebacks so the team could focus on customer service.

Parts Geek

Jon Sinclair

President