Case Study: Naturgy Mexico doubles payment approval rates to ~99% with PayPal’s Advanced Checkout

Naturgy Mexico increased approval rates ~2x with PayPal’s Advanced Checkout solution

Naturgy Mexico, the country’s leading natural gas distributor serving 1.6 million customers, needed a more reliable digital payments experience after issues with its previous processor. The company wanted to increase customer confidence, offer multiple payment options, and enable one‑click repeat payments to make bill paying faster and easier—especially for customers who prefer paying outside traditional channels.

Naturgy implemented PayPal’s Advanced Checkout, a single integration for PayPal, cards, and alternative methods, with faster‑than‑expected implementation and strong 24/7 support. The results included a near‑doubling of approval rates to about 98–99%, a >50% increase in app users (450,000 to 700,000), a 3x rise in recurring transactions (to 150k–170k/month), earlier launch by two months, and high operational and reporting satisfaction.

Naturgy Mexico

Diana Garcia Almazan

Director of Strategy