Case Study: Naturgy Mexico achieves 50% increase in app usage with PayPal Checkout

Naturgy Mexico increased app usage 50% with PayPal Checkout

Naturgy Mexico, a leading natural gas provider serving 1.6 million customers across Mexico, wanted to move more customers from in‑person bill payments to online channels by making digital payments feel secure, reliable, and convenient — especially for users who preferred paying at banks or stores.

Naturgy implemented PayPal Checkout to enable secure, single‑click payments and worked closely with PayPal for a fast rollout that finished two months early. After launch, app users rose 50% (from 450,000 to 700,000), recurring monthly transactions tripled (from ~50–60k to ~150–170k), and Naturgy gave the integration a 10/10 satisfaction rating.

Naturgy Mexico

Luis Nava

Collections Manager