Case Study: Avantia achieves 40% fewer payment-update contacts and seamless renewals with PayPal Braintree

How Avantia Enhances Efficiency with PayPal Braintree

Avantia is a UK insurtech that sells home insurance entirely online using a tech-forward platform with machine learning and intelligent decisioning. Their challenge was to deliver a seamless, secure checkout that wouldn’t derail customers at the final stage of purchase or renewal — including meeting 3DS/PAYMENT authentication and automatically updating card details — without a heavy new integration.

PayPal Braintree delivered a transparent, stable integration that provided 3DS compliance and an Account Updater to refresh card details automatically, improving renewals and cutting manual work. The result: a 40% reduction in outbound contacts for updated payment information, lower costs and customer frustration, plus reported near-perfect uptime and responsive support from the Braintree team.

Avantia

Daniel Huddart

Chief Technology Officer