Case Study: Henry's eliminates international credit card fraud and boosts eBay sales with PayPal

Henry's - Customer Case Study

Henry's is a 101‑year‑old, family‑owned Canadian camera retailer and e‑commerce pioneer with retail stores and two online sites, plus a top‑rated eBay store selling open‑box and end‑of‑line products worldwide. As international sales grew, Henry's faced rising credit‑card fraud and chargebacks it couldn't easily verify, and also risked losing customers who preferred PayPal.

Henry's added PayPal as the checkout option on eBay and its sites, virtually eliminating international credit‑card fraud by restricting non‑North American payments to PayPal. About 80% of eBay buyers now use PayPal, transaction abandonment has fallen, order completion has improved, and staff spend far less time verifying cards—boosting sales efficiency and reducing fraud‑related frustration.

Henry's

Paul Reeves

eBay Manager