Case Study: eCarpetGallery achieves faster, more secure telephone orders and increased sales with PayPal Virtual Terminal (PayPal)

eCarpetGallery - Customer Case Study

Montreal‑based eCarpetGallery, a long‑established online rug retailer selling as many as 200 rugs a day, serves an older, often cautious customer base that prefers to place orders by phone rather than enter card details online. The company needed a faster, more secure way to complete telephone transactions that would build trust without disrupting sales reps’ workflow.

eCarpetGallery implemented PayPal Virtual Terminal so agents can key card details during calls and get instant confirmation. Virtual Terminal now handles 25–30% of orders (about 60 rugs/day), has become the sole method for phone orders, reduced processing time and paperwork, increased telephone sales, and—together with PayPal Express Checkout—brings up to 70% of daily transactions into unified reporting for simpler accounting.

eCarpetGallery

Basil Katsivalis

Vice-President of Operations