Case Study: Avelo Airlines achieves higher approval rates, increased average order value and reduced chargebacks with PayPal

Avelo Airlines continues to soar with PayPal’s strategic solutions

Avelo Airlines, a low‑cost carrier founded in 2021 that serves over 48 U.S. destinations with an average ticket price near $100, sought to reduce checkout friction, offer flexible payment options, and improve fraud detection after problems with their prior processor. Their goals were faster, more customer‑centric checkout flows, higher approvals for credit‑worthy customers, and scalable, responsive payment technology.

Avelo integrated PayPal Braintree — including PayPal Checkout, Venmo, Pay Later, and Fraud Protection Advanced — to streamline payments and enable dynamic Pay Later messaging. The partnership delivered faster integration and richer customer data, drove PayPal Checkout adoption beyond KPIs, increased approval rates by 3%, lifted average order value by 22% with Pay Later, and cut chargebacks by 15.5%.

Avelo

Sumit Goyal

Chief Digital Officer