Case Study: Village of Wellington boosts AutoPay and digital payments with Paymentus

Village of Wellington boosts scheduled payments 256% with Paymentus

The Village of Wellington, a utility provider, faced significant challenges with its legacy billing and payment system, which required up to 13 clicks to make an online payment and offered no way for staff to track AutoPay users. To transform this experience, the village partnered with vendor Paymentus to implement its modern billing and payment platform.

Paymentus implemented a new platform in under four months, drastically reducing the number of clicks needed to pay and introducing new payment methods like digital wallets and Pay-by-Text. To drive adoption, the Paymentus Client Adoption Success Team (CAST) ran omnichannel campaigns that educated customers. The results were dramatic: a 256% increase in scheduled payments (AutoPay), a 34% increase in digital and IVR transactions, and a 213% increase in SMS payments, demonstrating the immediate success of the Paymentus solution.

Village of Wellington