Case Study: UFG Insurance achieves seamless bill pay integration and 44% AutoPay adoption with Paymentus

UFG Insurance boosts AutoPay adoption to 44% with Paymentus

UFG Insurance, a super regional property and casualty insurer, faced a challenge with its legacy payment system that was overwhelmed by increasing transaction volumes during a period of growth. To meet rising demand and provide a best-in-class experience for its business policyholders, UFG partnered with Paymentus to deploy its billing and payment solution.

Paymentus implemented a solution that seamlessly integrated with UFG's new Guidewire policy management system, ensuring a smooth transition for customers, particularly for those using AutoPay who did not need to re-enroll. The partnership resulted in an uninterrupted payment experience and a significant measurable impact: AutoPay adoption grew continuously, reaching 44% of all policyholders and surpassing the company's goal.

UFG Insurance