Case Study: Raleigh Water expands payment options and improves convenience with Paymentus

Raleigh adds 13 payment options with Paymentus

The City of Raleigh Water Utilities Department, serving approximately 200,000 account holders, faced the challenge of meeting the diverse payment preferences of its growing and digitally-varied population. The city needed to expand its options to serve both digitally-savvy and underbanked or cash-preferred customers. To address this, Raleigh partnered with Paymentus to leverage its best-in-class electronic bill presentment and payment (EBPP) platform.

Paymentus implemented new digital wallet options, including PayPal, PayPal Credit, and Venmo, and enabled cash payments via Walmart Bill Pay. This expanded the utility's payment options to 13 different methods. The solution was seamlessly integrated with the city's Oracle billing system and provided real-time reconciliation. As a result, Raleigh experienced significant growth in digital wallet adoption and won the 2023 Government Experience Project Award for its innovative customer experience.

Raleigh