Case Study: Nashville Electric Service boosts payment convenience and customer satisfaction with Paymentus

Nashville Electric Service launches 11 payment channels with Paymentus

Nashville Electric Service (NES), the 11th largest utility in the US, faced limitations with its legacy billing and payment provider. Driven by a need to modernize payment options and enhance the customer experience, NES selected Paymentus as its billing and payment modernization partner.

Paymentus implemented a comprehensive solution that introduced 11 payment channels, including digital wallets like Apple Pay and Venmo, self-service kiosks, and Walmart Bill Pay. The results included increased customer satisfaction and saved staff multiple hours per week on payment processing. Paymentus provided NES with complete transaction visibility through its Agent Dashboard, streamlining reconciliation and operations.

Nashville Electric Service