Case Study: Narragansett Bay Commission achieves higher portal payments and AutoPay growth with Paymentus

Narragansett Bay Commission boosts portal payments 29% with Paymentus

The Narragansett Bay Commission, operator of Rhode Island's largest wastewater treatment facilities, faced challenges with an outdated billing and payment system. Their legacy platform had limited payment options and a poor user interface, creating friction for customers and staff. To modernize the experience for its thousands of customers, NBC partnered with Paymentus to upgrade its billing and payment capabilities.

Paymentus implemented a best-in-class solution that expanded payment options to include credit/debit cards, digital wallets, ACH, and AutoPay, alongside a new intuitive customer portal. With support from the Paymentus Client Adoption Success Team (CAST) for promotional campaigns, the results were significant. NBC saw a 29% increase in monthly portal payments, a 38% year-over-year increase in total transaction volume, and a 153% surge in AutoPay usage, all while reducing call volume and streamlining operations.

Narragansett Bay Commission