Case Study: Montana-Dakota Utilities achieves rapid digital payment adoption with Paymentus

Montana-Dakota Utilities boosts online payments 106% with Paymentus

Montana-Dakota Utilities Co. (MDU), a large regional energy supplier, faced the challenge of overcoming the legacy limitations of its previous billing and payment provider to better serve its expansive customer base of 1.1 million. They selected the billing and payment solution from vendor Paymentus for its reliability and range of payment options.

Paymentus implemented its solution with the support of its complimentary Client Adoption Success Team (CAST), which provided strategic consultation and an omnichannel marketing campaign. This resulted in immediate adoption with a 97% lift in AutoPay, a 106% lift in online payments, and 18% adoption of digital wallets within three months. The campaign was so effective that MDU reported no spike in customer call volumes post-launch.

Montana-Dakota Utilities Co.