Case Study: Montana-Dakota Utilities Co. drives digital payment adoption with Paymentus

Montana-Dakota Utilities boosts online payments 106% with Paymentus

Montana-Dakota Utilities Co. (MDU), a large regional energy supplier, needed to overcome the limitations of its legacy system to drive adoption of its digital billing and payment offerings for its expansive customer base. To meet this challenge, MDU selected the Paymentus billing and payment solution for its reliability and modern user experience.

Paymentus implemented a modern online payment portal with an extensive range of payment options, from credit cards to digital wallets like Venmo and Apple Pay. Supported by a proactive marketing campaign from the Paymentus Client Adoption Success Team (CAST), the solution delivered immediate results. MDU achieved a 106% lift in online payments and a 97% increase in AutoPay enrollment within the first three months, while customer call volumes did not spike due to the intuitive experience and effective pre-launch messaging.

Montana-Dakota Utilities Co.