Case Study: Metropolitan Utilities District achieves 600% growth in bill pay transactions with Paymentus

Metropolitan Utilities District boosts bill pay adoption 600% with Paymentus

Metropolitan Utilities District, a large public gas and water utility serving Omaha, Nebraska, faced a challenge after closing physical offices that were key locations for accepting cash payments. They needed to provide convenient payment options for their in-person and cash-preferred customers. To address this, they turned to vendor Paymentus and its billing and payment solution.

Paymentus implemented new payment options through its Instant Payment Network®, including Walmart Bill Pay and digital wallets like PayPal and Venmo. This solution allowed customers to pay with cash at local retail locations. The results were significant, with Walmart Bill Pay transactions growing 600% in the first five months and digital wallet transactions growing 35% in 2023. Paymentus helped M.U.D. expand its collections footprint, reduce the cost to serve, and achieve a 3X increase in AutoPay adoption since 2018.

Metropolitan Utilities District