Case Study: a leading financial institution modernizes loan repayment with Paymentus Loan Payments

Leading Financial Institutions modernize loan repayment with Paymentus, driving 92% self-serve payments

The customer, a leading financial institution, faced the challenge of competing against nonbank and neobank lenders that were winning market share by offering a more convenient and modern loan repayment experience. To modernize its repayment options, the institution partnered with Paymentus and implemented its Loan Pay Snapshot solution.

Paymentus provided a solution through a responsive self-serve portal that offered borrowers maximum flexibility, including payment methods like ACH, debit cards, digital wallets, and retail cash networks. The implementation delivered powerful results: 92% of all payments were made through cost-efficient self-serve channels, 36% of borrowers used AutoPay for steady cash flow, and 42% of payments were made with debit cards, providing an opportunity to convert borrowers into full banking customers. Paymentus enabled the institution to stay competitive with a modern, real-time payment platform.