Case Study: Lansing Board of Water and Light Modernizes Payments and Boosts Autopay with Paymentus

Lansing Board of Water and Light boosts Autopay registrations 480% in 90 days with Paymentus

Paymentus partnered with Lansing Board of Water and Light (BWL) to address the utility provider's need to modernize its billing and payment experience. The challenge was to drive customer adoption of more automated, self-serve payment options to support the company's growth.

By implementing the Paymentus platform through a single, real-time integration, BWL automated daily tasks and simplified operations. The solution yielded significant results, including a 480% increase in recurring Autopay registrations within the first 90 days and a reduction in days sales outstanding. Paymentus is credited by BWL as being a crucial step in the company's growth.

Lansing Board of Water and Light