Case Study: Kissimmee Utility Authority reduces costs and boosts self-service with Paymentus

Kissimmee Utility Authority boosts scheduled payments 67% with Paymentus

Kissimmee Utility Authority (KUA) needed a billing and payment partner to help it meet modern customer expectations for digital payment options and self-service capabilities. The utility provider partnered with Paymentus to expand its digital payment offerings, integrate its systems, and reduce its reliance on costly, manual processes.

Paymentus implemented its billing and payment solution, integrating it with a third-party customer portal to create a one-stop hub for account management. The solution led to a 67% increase in scheduled payments, reduced costs by moving customers from paper-based methods, and enabled new self-service options that avoided nearly 2,000 calls per month. Paymentus helped KUA significantly improve operational efficiency and customer service.

Kissimmee Utility Authority