Case Study: Inland Cellular achieves a modern, cost-saving bill pay experience with Paymentus

Inland Cellular boosts AutoPay adoption 196% with Paymentus

Inland Cellular, a rural telecommunications provider, sought to modernize its bill pay experience by adding new payment options while consolidating multiple vendors. Partnering with its billing provider, IDI, the company selected the Paymentus billing and payment solution to achieve this goal and offer a best-in-class platform.

The Paymentus solution implemented for Inland Cellular introduced digital wallets, PayPal, Walmart Bill Pay, online AutoPay, and IVR, creating a more user-friendly interface. This integration with Paymentus eliminated the need for three separate vendors, driving cost savings. A key result was a 196% increase in AutoPay adoption, making scheduled payments the most used channel and saving employee time on customer inquiries.

Inland Cellular