Case Study: Grange Insurance achieves seamless billing modernization with Paymentus

Grange Insurance processes 73K payments in 30 days with Paymentus

Grange Insurance, a provider serving over 700,000 policyholders, faced challenges with its legacy billing and payment solution, which hindered its growth and policyholder satisfaction. The company sought a collaborative partner to modernize its payment channels and selected Paymentus for its best-in-class solution and its ability to integrate with Guidewire.

Paymentus worked hand-in-hand with Grange Insurance to implement a new billing and payment system, emphasizing a "flawless execution" strategy that involved key integrations and a dedicated task force. The results included a more modern payment experience for policyholders and a 78% increase in debit payments within the first 90 days. Paymentus successfully processed approximately 73,000 payments securely in the first month, enabling Grange to confidently develop an innovation roadmap for future digital capabilities.

Grange Insurance