Case Study: EPB of Chattanooga transforms billing and payment experiences with Paymentus

EPB of Chattanooga reduces manual payments by 60% with Paymentus

EPB of Chattanooga, an award-winning electric and telecom utility, sought to enhance its customer billing and payment experience by adding new digital payment methods. The challenge was to quickly transform their system in response to customer feedback. They engaged with Paymentus to implement a new solution.

Paymentus worked with EPB to expand its digital payment channels, adding options like PayPal, Venmo, and Apple Pay. The implementation included a streamlined IVR phone system and a marketing campaign by the Paymentus CAST team to drive adoption. The results included a 60% reduction in manually processed payments and exceeded goals for AutoPay enrollment, greatly improving automation and the customer experience.

EPB of Chattanooga