Case Study: Cobb County Water reduces costs and boosts self-serve payments with Paymentus

Cobb County Water cuts past-due shut-offs 50% with Paymentus

The customer, Cobb County Water, worked with the vendor Paymentus to streamline their billing and payment experiences and enhance security. Their challenge was to drive customers toward more cost-efficient self-serve payment options and reduce operational costs.

Paymentus implemented solutions including its Secure Service IVR and Advanced Notifications features. This resulted in an 80% increase in self-serve payment method adoption and a 50% decrease in past-due service shut-offs. Paymentus helped Cobb County Water significantly reduce costs to serve and improve overall operations.

Cobb County Water