Case Study: City of Tallahassee modernizes utility payments and expands options with Paymentus

City of Tallahassee boosts electronic payments by 23% with Paymentus

The City of Tallahassee Utilities faced challenges with its legacy billing and payment solution, which limited its ability to offer payment choice and innovation to its diverse customer base. To modernize its systems and drive adoption of electronic bills, the utility embarked on a major overhaul, selecting Paymentus for its electronic bill presentment and payment (EBPP) solution due to its expansive capabilities and integration potential.

Paymentus implemented a solution that integrated with the utility's new systems and expanded payment options to include digital wallets like PayPal and Venmo, as well as in-store Walmart Bill Pay for cash-preferred customers. This resulted in significant growth for new digital payment methods, a decrease in paper bills, and provided multiple ways for the utility to save on its billing and payment processes. Paymentus enabled the City of Tallahassee to meet its customers where they are, building a foundation for future growth.

City of Tallahassee