Case Study: City of Baltimore achieves modernized, inclusive bill pay with Paymentus

City of Baltimore expands digital wallet payments to 494,000 transactions with Paymentus

The City of Baltimore sought to modernize its government processes and overcome the limitations of its legacy payment provider, which offered limited payment options. To best serve its nearly 600,000 residents and businesses, the city partnered with Paymentus to deploy its multi-dimensional billing and payment solution, aiming to provide greater choice and control.

Paymentus implemented a comprehensive platform that introduced new digital payment methods like digital wallets, American Express, and Discover, as well as cash-based options for unbanked residents. The solution also included features like AutoPay, pay-by-text, and a Spanish-language option. As a result, Baltimore saw significant adoption of the new offerings, with digital wallets accounting for nearly 500,000 payments and AutoPay enrollments growing rapidly. Paymentus enabled the city to modernize its infrastructure, reduce costs, and set a new standard for inclusive service.

City of Baltimore