Case Study: Austell Natural Gas boosts digital payments and remote support with Paymentus

Austell Natural Gas boosts mobile payments 2x with Paymentus

Austell Natural Gas, a utility company, faced the challenge of transitioning to a fully remote workforce while needing to maintain and improve its customer payment services. The company partnered with Paymentus to implement its modern, customer-centric payments platform to facilitate this digital transformation.

Paymentus provided an omni-channel platform and services like the Agent Dashboard and Enterprise Communications Manager. This solution enabled Austell's remote customer service representatives to improve support with real-time data. The measurable results included an 85% response rate to "Past Due" notifications, a 2x increase in mobile payments driven by targeted marketing from Paymentus, and a 45% decrease in agent-assisted payments as customers adopted self-serve options.

Austell Natural Gas