Case Study: American Eagle Financial Credit Union boosts loan payments with Paymentus Loan Payments

American Eagle Financial Credit Union boosts loan payments 21% with Paymentus

American Eagle Financial Credit Union, a large community credit union, was facing challenges with outdated systems that limited self-service features and inhibited innovation. They lacked the ability to offer modern payment options like digital wallets and a comprehensive autopay solution, which restricted their operational efficiency and member service capabilities.

Paymentus implemented its Loan Payments solution, integrating it with the credit union's digital banking platform from Alkami. The solution provided a wide array of self-service payment channels, including digital wallets like Apple Pay and a set-it-and-forget-it AutoPay feature. As a result, American Eagle FCU saw a 21% increase in total payments, with 99.8% of loan payments now made through self-serve channels and a 121% increase in digital wallet usage, significantly boosting borrower satisfaction and operational efficiency.

American Eagle Financial Credit Union