Case Study: Alfa Insurance boosts autopay adoption and reduces billing costs with Paymentus

Alfa Insurance boosts AutoPay 43% with Paymentus

Alfa Insurance, a provider serving over one million customers in the southeastern U.S., sought to modernize its billing and payment systems to improve customer retention and reduce service costs. Their challenge was to offer more convenient payment options, encourage the use of automated features like AutoPay, and increase the system's reliability. To address this, they partnered with Paymentus to implement its electronic billing presentment and payment (EBPP) solution.

Paymentus provided a comprehensive suite of payment solutions, including AutoPay, eBilling, interactive voice response, and text-to-pay. This implementation led to a 43% year-over-year increase in AutoPay adoption and a 22% rise in paperless billing. For Alfa Insurance, these changes resulted in an estimated $1 million in annual savings from reduced paper processing and helped drive more on-time payments from policyholders.

Alfa Insurance