Case Study: UKSH improves clinical trial support and patient communication with Parloa AI agents

UKSH boosts clinical trial matching to 80% accuracy with Parloa

The University Medical Center Schleswig-Holstein (UKSH), a major European university hospital, faced significant challenges in managing clinical trials and patient communication. Their medical teams were burdened by the administrative complexity of sifting through extensive trial protocols and conducting repetitive follow-up calls, which limited patient participation. UKSH partnered with Parloa to implement its AI agents to alleviate this burden and allow doctors to focus more on direct patient care.

Parloa's solution involved deploying AI agents for three primary tasks: a smart clinical trial search to identify potential patient matches, telephone follow-up interviews to collect standardized data from trial participants, and round-the-clock administrative support. The platform operates within UKSH's own IT infrastructure to ensure full data protection compliance. The AI agents achieved a match accuracy of up to 80% for trial searches and provided significant administrative relief, making innovative therapies more accessible to patients.

University Medical Center Schleswig-Holstein (uksh)