Parloa B2B Case Studies & Customer Successes

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Parloa is a leading AI company focused on automating customer service with game-changing, intuitive conversations that reduce frustration and increase high-volume efficiency. Parloa’s Contact Center AI platform uses state-of-the-art technology to extend natural-sounding customer conversations across all relevant service channels — decreasing time-to-resolution and resulting in better quality customer and employee experiences.

Case Studies

Showing 31 Parloa Customer Success Stories

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Allianz Partners elevates CX with agentic AI; measures near-perfect reliability and accuracy

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How ATU manages peak seasons with Parloa’s AI agent, “Nils”

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AUTO1 Group improves customer experience and scales voice AI across 9 countries with Parloa

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BarmeniaGothaer reduces switchboard workload by 90% with Parloa’s Mina AI agent

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How BER Airport’s AI agent answers passenger questions 24/7 in 4 languages

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How an insurance leader is automating voice tasks to improve claims journeys

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Decathlon improves customer service with Parloa AI bots

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The evolution from chatbot to phone bot “Claimens” makes filling claim reports easier than ever

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DOMCURA AG achieves faster claims handling with Parloa’s AI voicebot Claimens

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How an Insurance Leader is Automating Voice Tasks to Improve Claims Journeys

How HSE uses AI to answer 3 million customer calls a year

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kinoheld improves cinema customer service with Parloa's agentic AI

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How KPMG and Parloa are changing the game

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a leading e-commerce platform retailer achieves better payment reminder outcomes with Parloa AI and Waterfield Tech

a leading financial consulting company achieves faster, more accurate customer service routing with Parloa Voice AI

a leading retail group in Europe achieves 30% more revenue with Parloa Voice AI

Leipzig Public Transport Authority achieves 24/7 schedule support with Parloa AI agent

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MAINGAU boosts customer service automation with Parloa's agentic AI

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Medien Hub Bremen-Nordwest automates 30% of complaint calls with Parloa Voicebot

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Medien Hub Bremen-Nordwest automates complaint handling with Parloa AI Agent

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Mülheimer Entsorgungsgesellschaft achieves 42.5% call automation with Parloa's AI assistant Sophie

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Münchener Verein achieves break-even in 3 months with Parloa AI

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orderbird reduces customer wait times by 60% with Parloa AI Voicebot

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orderbird reduces wait times with Parloa’s AI voicebot by 60%

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Transforming Customer Service for a Smarter, More Human Future

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How Swiss Life’s intelligent phone agent paves the way for customers to locate expert knowledge

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German Telecommunications Company Handles 1.5 Million Service Interactions with Parloa Agentic AI

TUI breaks language barriers with Parloa Real-Time Translation

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Uelzener Insurance Group achieves smarter call routing and more efficient service with Parloa Voice AI

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UKSH improves clinical trial support and patient communication with Parloa AI agents

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How Württembergische Versicherung cut wait times by 33% with Parloa’s AI agent

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