Case Study: Uelzener Insurance Group achieves smarter call routing and more efficient service with Parloa Voice AI

Uelzener Insurance Group achieves nearly 100% call routing accuracy with Parloa

The Uelzener Insurance Group, a leading specialty animal insurer in Germany, faced limitations with its traditional IVR system. To process inquiries faster and more accurately, they partnered with Parloa to implement a voice AI agent that could handle routine calls and reduce the workload on their service team.

Using Parloa's Agent Management Platform (AMP), the vendor helped Uelzener develop an AI agent named Clara. Clara achieves nearly 100% accuracy in routing calls to the correct team and has a low abandonment rate, demonstrating its effectiveness. This solution has provided a clearer picture of key customer issues and freed up employees to focus on more complex inquiries.

Uelzener Insurance Group