Case Study: orderbird reduces customer wait times by 60% with Parloa AI Voicebot

Orderbird cuts customer wait times 60% with Parloa

orderbird, a provider of cloud-based point-of-sale systems for restaurants and small businesses across Europe, faced a challenge with long customer service wait times due to an inefficient interactive voice response system. They partnered with Parloa to integrate an AI voicebot solution to streamline call routing and improve the customer service experience.

Parloa implemented an AI agent that intelligently authenticates callers, autonomously answers FAQs, and precisely routes calls to the correct expert. This solution resulted in a 60% reduction in customer wait times, from 98 seconds to just 39 seconds, and a 60% decrease in required customer interactions. The project significantly increased both customer and agent satisfaction for orderbird.

Orderbird