Case Study: Leipzig Public Transport Authority achieves 24/7 schedule support with Parloa AI agent

Leipzig Public Transport Authority handles 300+ inquiries in days with Parloa

The Leipzig Public Transport Authority (lvb) faced a challenge where its customer service phone lines were overwhelmed with routine timetable inquiries, preventing agents from handling more complex issues. To address this, lvb partnered with Parloa to implement an AI agent.

Parloa's AI agent provided 24/7 automated schedule information, understanding natural language and regional terms. This solution handled over 300 inquiries in its first few days with only a 10% dropoff rate, drastically reducing the call volume transferred to human agents. The success with Parloa allowed lvb to improve service efficiency and reallocate its team to more personalized customer needs.

Leipzig Public Transport Authority (lvb)